Privacy Policy

Last updated: September 2026

Botanique Floristry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make an enquiry, book our services or otherwise communicate with us.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Botanique Floristry is the data controller responsible for the personal information described in this policy.

Information We Collect

We may collect personal information that you provide directly to us when you make an enquiry, request a quotation, book our services, complete a form or communicate with us. This may include:

your name;
email address and telephone number;
billing or postal address where required;
wedding or event date, venue and location;
information about your wedding, elopement or event that you provide to help us design and deliver your florals;
details of the services you are interested in or have booked;
correspondence between you and Botanique Floristry;
payment and transaction information; and
photographs or other information you voluntarily provide to us.

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser or device information, and information about how you use the website.

How We Use Your Information

We use your personal information where necessary to:

respond to enquiries and provide quotations;
discuss, plan and provide our floristry and floral-preservation services;
manage bookings, contracts and payments;
communicate with you before, during and after your wedding or event;
arrange deliveries, installations, collections and other services;
maintain appropriate business and financial records;
operate, maintain and improve our website;
prevent fraud or misuse of our website and services; and
comply with our legal and regulatory obligations.

Where we send marketing communications, we will only do so where permitted by law, and you can ask us to stop sending them at any time.

Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending upon the circumstances, we may rely upon:

Contract – where processing your information is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legitimate interests – where it is reasonably necessary for the operation and administration of Botanique Floristry, provided those interests are not overridden by your rights and interests.

Legal obligation – where we are required to retain or use information to comply with the law, including tax and accounting requirements.

Consent – where you have specifically given us permission to use your information for a particular purpose. Where we rely upon consent, you may withdraw it at any time.

UK GDPR requires businesses to identify their lawful basis rather than simply saying they have permission to process all customer information.

How We Share Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide your services. These may include:

website hosting and technology providers;
payment processors;
accounting or professional service providers;
delivery or logistics providers;
florists, freelancers, employees or contractors working with Botanique Floristry;
wedding venues or other wedding suppliers where coordination is necessary; and
government authorities or regulators where required by law.

We only provide third parties with the information reasonably necessary for the relevant purpose.

Our website is created and hosted using Wix. Wix may process information relating to visitors to our website in accordance with its own privacy and security practices.

International Transfers

Some of the companies that provide website, technology, payment or other services to us may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate protections recognised under UK data protection law are in place.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and satisfying legal, accounting and tax requirements.

Different categories of information may therefore be retained for different periods. When personal information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

The ICO specifically requires a privacy notice to state the retention period or the criteria used to determine it, so this approach avoids inventing arbitrary deletion periods you may not actually follow.

Photographs

As a wedding and event florist, we may photograph our floral work or receive photographs from clients, photographers, venues or other wedding suppliers.

Where photographs contain identifiable individuals, we will handle those images in accordance with applicable data-protection law. Where appropriate, we will obtain permission before using identifiable photographs for our portfolio, website, social media or other promotional purposes.

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the site and provide certain website features.

Some cookies are essential for the operation of the website. Where cookies are not strictly necessary, we will request consent where required by law. You can manage your cookie choices through the cookie controls provided on our website.

This part is particularly important on Wix: under the UK's PECR rules, visitors generally need to be told about cookies, and non-essential cookies cannot ordinarily be placed until appropriate consent has been obtained.

Your Rights

Depending on the circumstances, UK data-protection law gives you rights in relation to your personal information. These may include the right to:

request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to erase your personal information;
ask us to restrict the way we use your information;
object to certain uses of your personal information;
receive certain information in a portable format;
withdraw consent where we rely upon your consent; and
object to direct marketing.

ot every right applies in every circumstance.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our services and website are not directed towards children, and we do not knowingly use our website to collect personal information from children for marketing purposes.

If information concerning a child is provided to us in connection with a wedding or event—for example, information necessary to prepare flowers for a member of the wedding party—we will only use that information where reasonably necessary for the relevant service.

Security

We take reasonable organisational and technical measures to protect the personal information entrusted to us against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. The latest version will always be published on this website with the date of the most recent update.

If you have any questions about this Privacy Policy, would like to exercise your data-protection rights or have concerns about how we use your personal information, please contact:

Botanique Floristry

Email: charlymichelle.driscoll@gmail.com

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.